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Please scroll down for contact numbers and other information!


We all need advice if we’ve been badly ripped off, had identity fraud committed against us, or just need to know our consumer rights.

Drop in Centre:

Cardiff Central Library – drop in and see us on the first floor, on the right by the top of the first escalator!


Citizens Advice Consumer Helpline:

If anyone has been ripped off, or needs any advice on what their consumer rights are, call us on

0808 223 1133 (neu galw 0808 223 1144 am siaradwyr Cymraeg) Mon-Fri 9-5.

Residents of Cardiff and Vale can contact our Cardiff and Vale Advicelink service on 0300 3302 119

Individuals living outside Cardiff and Vale and or requiring specialist advice should call our Advicelink Cymru service on 03444 77 20 20

Advisers are available 9am-5pm, Monday to Friday


Universal Credit:
For help to make a Universal Credit claim, contact our free national Help To Claim phone service on 08000 241 220  Advisers are available 8am-6pm, Monday to Friday


EU Citizens Rights:
For advice on making settled status applications contact us on 0300 3309 059 Advisers are available 9am-5pm Monday to Friday


Consumer Advice:
Contact the Citizens Advice Consumer Helpline on 0808 223 1133, to speak with an advisor in Welsh, call 0808 223 1144 Advisers are available 9am-5pm Monday to Friday


The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. Citizens Advice values diversity, promotes equality and challenges discrimination.

The Citizens Advice Cardiff & Vale, is a registered charity reliant on trained volunteers to provide these vital services to local communities.

Citizens Advice Cardiff & Vale was created in 2001 from a merger of five separate centres in the Vale, the oldest of which began giving advice in 1967.  In recent years we have substantially developed our range of services and started delivering services in Cardiff in 2011.